Director of Front Office

THE YEARLY COMPENSATION FOR THIS POSITION RANGES FROM $70K TO $75K PLUS BONUSES BASED ON PERFORMANCE

National Base Salary Rate: $35.50 - $39.50/hour

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Director of Front Office.

What will you be doing most days?

• Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
• Review financial reports and statements and work to determine areas of concern and improve performance
• Coach and support hotel team members to effectively manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• You have a least a high school diploma with a college degree preferred
• You have a valid drivers license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Brand: AC South San Francisco/Oyster Point
Address: 1333 Veterans Blvd South San Francisco, CA - 94080
Property Description: CA0924D AC South San Francisco/Oyster Point
Property Number: CA0924D