What are the responsibilities and job description for the Food Runner position at Acadia National Park?
Job Title: Food Runner
Reports To: Restaurant Manager
Location: Jordan Pond House
Position Summary:
Jordan Pond House is seeking a skilled and reliable Food Runner to join our team. This fast-paced position is critical to ensuring our guests enjoy their meals promptly, accurately, and with exceptional service. The ideal candidate will have at least 1 year of food runner experience (or 2 years of server experience) and will excel in a high-volume, team-oriented environment. This position also requires a strong understanding of food presentation, menu knowledge, and the ability to navigate busy shifts with confidence.
The expectation is to provide exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation.
At Jordan Pond House, you’ll be part of a passionate team committed to providing an exceptional guest experience in one of Maine’s most iconic locations.
Key Responsibilities:
- Food Delivery: Ensure food is delivered from the kitchen to the table efficiently and accurately, maintaining the integrity of each dish.
- Guest Interaction: Communicate with guests in a friendly, professional manner, ensuring they receive their food as ordered and addressing any concerns promptly.
- Menu Knowledge: Thoroughly learn and test the menu before working shifts, including knowing all ingredients and being aware of potential allergens.
- Food Presentation: Ensure that each dish is presented as specified, with attention to detail in its appearance and serving style.
- Pre-Bussing: Assist with clearing empty dishes from tables as needed, ensuring that the dining area remains clean and organized.
- Full Hand In/Out: Always adhere to the "full hand in, full hand out" rule by ensuring that your hands are full when leaving or entering the kitchen or dining area.
- Consistency and Efficiency: Maintain excellent organization during peak service times, helping to ensure the dining room is running smoothly and guests are promptly served.
- Outdoor Dining: Enjoy and participate in outdoor dining service, providing guests with a memorable experience in a beautiful, natural setting.
Qualifications:
- Minimum of 1 year of food runner experience or 2 years of server experience in a fast-paced restaurant environment.
- Ability to lift and carry large trays and food items in and out of the kitchen efficiently.
- Strong communication skills and the ability to interact with guests professionally.
- Knowledgeable in menu testing and the ability to recall all ingredients for each dish, along with allergy awareness.
- Familiarity with food presentation standards for each menu item.
- Pre-bussing tables and maintaining organization in a fast-paced environment.
- A great attendance record and reliable work ethic.
- Must enjoy working outdoors, as Jordan Pond House has outdoor seating options in a beautiful setting.
Why You'll Love Working at Jordan Pond House:
- Earn Tips: Enjoy the benefits of a tip pool that averages generous hourly rates throughout the season.
- Iconic Location: Work in one of Maine’s most stunning and historic settings, located within Acadia National Park.
- Collaborative Team: Join a supportive and dynamic team that strives for excellence in guest service and teamwork.
- Growth Opportunities: Gain valuable experience in the hospitality industry and grow within our organization.
- Outdoor Experience: Enjoy a unique work environment with access to scenic outdoor seating and beautiful surroundings.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.