What are the responsibilities and job description for the Desktop Administrator position at Accent Consulting?
- High Standards - We set high standards for our employees and each one of us is held accountable for our work. We are a high energy team that focuses on doing things the right way while delivering the right solution for our customers.
- Meaningful Work - We work with successful growing companies who want to make a difference in the world. We take pride in our ability to provide excellent IT solutions that enable those businesses to be successful.
- An Inviting Company Culture - The atmosphere in our office is open and collaborative. We work very hard for our customers but also enjoy camaraderie with our office mates. We enjoy quarterly outings and office lunches to build relationships and have fun.
- Fast paced growing company
- Career advancement opportunities
- Competitive pay, benefits, and perks
- On-the-job training opportunities
- A culture of setting goals and winning
- Personal accountability
- Quarterly structured feedback
- Updating ticket information
- Answering technical support calls
- Assigning tickets severity
- Prioritizing work accordingly
- Collaborating, and working with other technicians to resolve issues
- Receiving and working on break/fix requests from the service bench
- Troubleshooting, diagnosing, repairing, installing, setting up, configuring, and deploying workstations, printers, switches, peripherals and software packages
- Testing new equipment, imaging operating systems, performing data backups and restoring/setting up workstations
- Teaching customers and team members on various applications and operating systems
- Communicating highly technical information to both technical and non-technical users
Competencies and Qualities
We require 2-5 years of experience in an IT focused position
Associate's degree in a relevant field is nice but not required
Technical Certifications such as MCITP, Support Technician, or MCSA are highly desirable
Strong experience working in Active Directory
Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain
Ability to manage multiple priorities effectively and on a consistent basis
Ability to thrive under pressure and deliver effectively in a fast paced environment
You should possess excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation
Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
You should possess strong analytical skills and a demonstrated ability to troubleshoot problems
Be able to lift to 50 lbs.
Possess reliable transportation and a clear driving record
Education, Experience, and Certifications
Must have at least a high school diploma or GED. Associates degree or better is preferred.
A minimum of 2 years of professional experience is required. MSP experience is preferred.
At least 2 certifications from leading vendors such as Apple, Cisco, CompTIA, or Microsoft are preferred.
Work Environment
In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.
Travel
This position requires less than 30% travel with no overnight travel expected.
Physical Demands
Candidate should be able to lift 50 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.
** To be considered for this position you must complete an online technical assessment that will take approximately 30-60 minutes to complete. If you are applying using really, a link to the IntelliHire assessment will be emailed to you within 15 minutes after you apply. **
