Navigator - Shelter Support Services

JOB SUMMARY: In support of the Access mission and Strategic Commitments, the Navigator - Shelter Support Services will provide comprehensive support services to shelter guests through the Housing Problem Solving lens, coordinate services across the homeless response system, and organize educational training/workshops for all shelter residents.

ESSENTIAL FUNCTIONS and DUTIES:

• Provide comprehensive support services to shelter guests through a Housing Problem-Solving lens
• Complete initial screening and intake for new shelter guests within four days of entry
• Create a housing plan within fourteen days of entry, which creates a pathway to permanent housing
• Utilize Housing Problem Solving best practices
• Track and report data, as required, through HMIS (Homeless Management Information System)
• Provide housing search assistance and landlord/tenant mediation to secure guest housing
• Conducting apartment viewings and inspections
• Coordinate services across the homeless response system
• Provide resources and referrals to guests to community providers
• Act as a liaison between guests and other identified homeless response programs (such as Rapid Rehousing or Homeless to Housing)
• For families with minor children, monitor school attendance and compliance with the federal McKinney Vento Act
• Organize educational training/workshops and plan activities for all shelter guests
• Organize tenancy education, financial literacy, and other workshops for guests with community partners or Access staff
• Recruit volunteers to plan creative activities for guests
• Be an advocate for Access in the community
• Other duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in a related field or equivalent combination of education and experience*
• Working knowledge of issues that affect a homeless population or lived experience of homelessness
• Ability to work independently with minimum supervision and as part of a team
• Must obtain (within three months of hire) and maintain the following certifications: Housing Problem Solving, Mental Health First Aid, Mandated Reporting, General First Aid
• Must be flexible and self-motivated
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to organize and prioritize work
• Ability to remain calm in stressful situations
• Ability to manage uncooperative clients
• Ability to work independently and identify and solve problems
• Patient demeanor with the ability to relate to, empathize with, and show compassion for a diverse group of individuals or families
• Effective problem-solving skills
• Proficient in electronic mail, internet browsers, word processing, and spreadsheet-related software
• Proficient in the software needed to maintain records and prepare reports

PREFERRED EDUCATION, SKILLS & ABILITIES:

• Working knowledge of Google Workspace
• Bilingual English/Spanish preferred (but not required)

(*Significant work experience may be substituted for education credentials.)

PHYSICAL DEMANDS:

• Light Work: Lifting no more than 20 pounds occasionally and up to 10 lbs frequently. It frequently requires continuous standing, walking, and sitting and consistent use of either hand or foot controls.
• Occasionally required to read and comprehend complex grant documents, program plans, and agency policies and procedures
• This position requires the ability to transport oneself in and out of the offices and into off-site environments the agency can not control
• Specific vision abilities required by this job include close vision
• Ability to communicate verbally and in written form
• Valid driver's license and insured automobile, and ability to transport guests(An employee must meet these demands to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.)

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

(These characteristics are representative of those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $21 - $22