What are the responsibilities and job description for the Member Service Representative position at Access Federal Credit Union?
To sell and service the full range of credit union financial products to the members through personal interviews, telephone conversations or written correspondence. Work is subject to review and/or audit on a no-notice basis by Management, Supervisory Committee, auditors and/or Federal Examiners.
Responsibilities:
Acquires and maintains a working knowledge of the on-line computer system and required paperwork. Performs transactions, inquiries, account openings and closings as members require during sales interview, or via written requests.
Establishes and maintains IRA and Time Share Certificate accounts.
Interviews members in person or via telephone to respond to inquiries, to resolve problems, to offer product information and to sell appropriate services or products according to the member’s situation.
Receives and reviews loan applications for completeness of information. Interviews member to determine purpose of loan, current financial status, repayment schedule, etc. Ensures member is requesting correct type of loan. Verifies credit and employment records. Forwards completed loan application and other pertinent documentation to Loan Officer for review. Logs application.
Communicates loan decision to member. Disburses loan. Refers disapproved member to Loan Officer, as necessary.
Performs all duties in compliance with the established Credit Union Quality Standards.
Keeps current knowledge of all services and products provided by the Credit Union and cross-sells these services and products whenever possible.
Must complete all training designed to enhance capabilities, including in-house training as well as outside seminars, workshops, etc.
Acquires and maintains the necessary working knowledge of Federal and State laws and regulations and Credit Union Bylaws and Policies, in order to ensure compliance when selling Credit Union services and products.
Participates as a member of the ATM Response Team.
Qualifications:
Must have a high school education, or equivalent, with good Math and English Skills. Higher education courses or certificate in a related field are preferred.
Must have a minimum of six months to one- and one-half years of customer service experience. Must project a professional image, have proven initiative, enthusiasm, and persistence.
Must posses’ good communication skills and attention to detail
Must be a self starter and be able to work with minimum supervision
Equal Opportunity Employer/ Veterans/Disabled
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
- Banking: 1 year (Required)
Work Location: On the road
Salary : $18 - $20