Bell attendant

A global tribe of individuals partners and progressives devoted to creating extraordinary experiences for our community through our proprietary brands we are SLS .

Visionaries at the forefront of hospitality cuisine design residences and entertainment our lifestyle moments are forged with highly curated and passionate service.

We are committed to authenticity sophistication mastery and innovation . Our stage is the world. Our time is now.

With this in mind we foster a family environment built on values that describe our lifestyle experiences and how we see the world.

When you have a tribe such as ours and place it in and around the collection of accommodations restaurants nightlife retail and gaming you create a force that cannot be replicated by anyone else.

We are an equalopportunity employer.

Job Purpose :

The Bell Attendant position is responsible for meeting greeting and assisting in ensuring the delivery and retrieval of luggage to all guests in a courteous timely and professional manner.

Duties & Functions :

Greet arriving guests and retrieve their luggage

Escort guests to their rooms explain the room facilities and sell the hotels various outlets (restaurant bar spa)

Deliver luggage messages faxes packages etc. for guests and undertake various other requests in order to ensure their comfort

Transport departing guests luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted for

Ensure that luggage has been stored safely according to prescribed procedures

Ensure that the luggage storage area is kept clean and tidy at all times

Inform guests with a savvy knowledge of hotel its services the city and local happenings

Be fully aware of what functions are going on in the hotel

Provide gracious attentive and friendly service

We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

Communicate effectively both verbally and in writing to provide clear direction to the venue teams.

Communicate with employees using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.

Remain calm and alert especially during emergency situations and / or heavy restaurant activity serving as a role model for the team and other employees.

Interact with other department personnel and venue staff as needed.

Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including :

Health and Safety

Food Hygiene

Maintenance

Emergency Procedures

Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attend mandatory meetings including divisional meetings staff meetings etc.

Participate in community events and ensure corporate social responsibility goals of the company are met.

Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP Open Table and any departmentalspecific systems used.

Keep the work area clean and organized.

Ensure confidential documents are kept in a secured area.

When disposing of confidential documents that contain any personally identifiable information they must be shredded or pulverized.

Complete other duties as assigned by the Department Head.

Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

Ensure compliance with the companys policies and procedures.

OTHER DUTIES

Assimilate into the companys culture through understanding supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.

The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE.

It is your responsibility to report defective damaged or lost PPE or equipment that does not fit properly to your Manager.

Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed.

Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING / UNIFORMS

All employees must maintain a neat clean and wellgroomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

High School Diploma or equivalent required

One (1) to two (2) years in a public contact position preferably in an upscale or lifestyle brand hotel

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fastpaced environment and have a high level of attention to detail

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Must be able to stand or walk a minimum eighthour shift.

Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.

Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.

Must have excellent communication skills and be able to read write speak and understand English.

Any other reasonable duties as assigned by the supervisor or manager.

Must be able to work inside and outside at all times of the year as needed based on business volumes.

Remote Work : Employment Type :

Employment Type : Fulltime

Fulltime

Last updated : 2024-10-27