What are the responsibilities and job description for the Food and beverage manager position at AccorHotel?
Job Description
The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service.
Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting / exceeding financial goals.
The Food and Beverage Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.
Compensation : $75,000.00 - $82,000.00 - Annual Salary
Responsibilities
Floor presence during shift, greeting and interacting with guests
Perform daily inspection of restaurant for readiness according to standards
Responsibility for all opening / closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
Responsible for maintaining the highest standards of service and ambiance
Supervision of tabletop presentation for meal service.
Supervise and direct service
Handle guest complaints in the most diplomatic manner
Ensure food quality and 100% customer satisfaction
Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
Maintaining inventory of equipment, linen and other supplies
Profit & Loss management by following cash control / security procedures manages labor, review financial reports, and takes any appropriate actions
Monitoring and controlling Micros system in appliance to guest checks and hotel reports
Monitor speed of service and exercise quality control for both food and beverage
Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
Maintain safety by adhering to stated safety policies and handle guest and employee accidents
Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Relay any outlet maintenance needs to the Engineering Department by work order program
Keep storerooms in a state of readiness, cleanliness and tidiness
Promote and maintain good employee relations between service kitchen and dining room
Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
Wine list development
Responsible overall for the delivery of wine service
Progressive and ongoing staff education
Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
Ethical duty to work with the taste preference and budget parameters of the patron
Maintenance of all wine lists and menus
Last updated : 2024-10-07
Salary : $75,000 - $82,000
