What are the responsibilities and job description for the Housekeeping Turndown Attendant position at AccorHotel?
Company Description
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You.
Job Description
WHAT YOU WILL BE DOING:
You are at the heart of the hotel! As a Housekeeping Turndown Attendant, you are instrumental in maintaining the hotel for both our internal and external guests and the luxury standards our guests come for! You are happiest when you are helping others and enjoy working in a job where you are constantly on the move and accomplishing tasks - and it just so happens you’ll be doing just that in an award-winning hotel.
- Properly cleaning and maintaining the assigned areas of the hotel
- Prepare turndown cart with necessary supplies – linen, cleaning supplies, and all required items.
- Execute turndown and service guest rooms according to standard
- Attendant should report to Housekeeping to pick up turndown assignment sheet and radio
- Report rooms that have a Do Not Disturb sign or that are double locked to the PM Supervisor/PM Manager to be logged
- Wash all bathroom fixture, shower walls, floors, and mirrors as needed
- Picking up and removing all visible trash and room service items
- Report all deficiencies
- Report Earth Day, Every Day rooms
- Complete special projects as assigned by leader/supervisor
- Completing inventory assignments
- Complete guest requests and staff request calls.
- Actively participate in afternoon briefings
- Assist with training of new employees
- Providing warm and friendly service for both internal or external guests
- Participating in any scheduled training and development programs
- Following all safety rules, emergency procedures and fire prevention regulations.
- Reporting maintenance items
- Returning all lost and found articles to Risk Management
- Following all hotel and departmental policies and procedures and service standards
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout the shift
- Constant bending, kneeling, pushing, pulling
- Occasional lifting and carrying over 50 lbs
- Occasional ascending or descending ladders, stairs and ramps
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Detailed oriented and able to handle multiple tasks
- Highly responsible & reliable
- Excellent organizational and time management skills
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Warm, caring and helpful
Additional Information
WHAT IS IN IT FOR YOU:
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging