Ecommerce Specialist

Position Summary:

The Ecommerce Specialist is responsible for the management, growth, and profitability of online sales strategies and the various platforms used to conduct digital sales or conversions on a website for the purposes of improving user experience, increasing website traffic and sales, and developing online brand loyalty. The Ecommerce Specialist collaborates with team members and relevant third parties regarding the optimization of online sales opportunities.

All employees are expected to adhere to Ace Mart’s business philosophy, guidelines and policies as laid out in the ACE MART STRATEGY, VISION, & MISSION STATEMENTS, Employee Handbook, Standard Operating Procedures Manual and Safety Program.

Essential Responsibilities:

• Monitor day-to-day activity, policies, and overall performance on Ecommerce platforms to modify efforts and drive online sales initiatives.
• Continuously collaborate with team in planning, implementation, execution, and evaluation of Ecommerce initiatives to identify gaps in existing online marketing content and improve website features/functionality ensuring a positive and frictionless online shopping experience.
• Onboard new Ecommerce Marketplace accounts in collaboration with other departments to coordinate integration, development, and growth efforts.
• Track, review, analyze, and interpret data for all Ecommerce marketing efforts to create, develop, and improve online strategies/programs.
• Manage Ecommerce Marketplace and website platforms in the creation and maintenance of product listings, stocking strategies, and shipping plans to ensure minimal customer service issues.
• Monitor fulfillment fees, shipping fees, product performance, customer feedback, and order processing verification to support profitability and a positive purchasing experience.
• Provide reporting on activities to support strategy growth goals.
• Assist with day-to-day Ecommerce operations to achieve desired sales objectives, goals and budgets.
• Other duties and responsibilities as assigned by the Marketing Manager.

Primary Qualifications

Knowledge of:

• Exhibit proficiency in digital marketing and analytics
• Search engine optimization (SEO) tools and strategies
• Site merchandising and marketplace tools and strategies
• Microsoft Excel, Word, Outlook, and Teams
• Basic foodservice

Abilities and Skills:

• Exceptionally strong attention to detail.
• Highly organized, productive, and efficient, with the ability to self-task.
• Strong communication & interpersonal skills for collaborative efforts.
• Ability to exercise strong judgment in identifying and evaluating problems of a difficult procedural, organizational, and technical nature.
• Comfortable with taking the initiative to ensure assigned responsibilities and duties are carried out in a timely manner with sound and ethical business judgment

Education and Experience:

• 2-4 years content development experience with ecommerce enabled web sites required
• Bachelor’s degree or equivalent experience in marketing, business, technology, or related fields required
• Experience working with Amazon, Walmart, Google Shopping, and Store Automator platforms preferred
• Experience in Microsoft Excel, PowerQuery, PowerBI, or other analytics programs preferred
• Experience working collaboratively in a creative environment a plus
• Experience in or knowledge of web design a plus
• Restaurant equipment and supply use and care knowledge a plus

Physical Tasks/Conditions

Physical Requirements:

• Sit up to four hours at a time
• View Computer up to 8 hours daily
• Use hands, fingers, and arms to operate computer terminal
• Able to bend/stoop/stand to retrieve and handle products up to 25 lbs. for product research.

Working Conditions:

• Open (sometimes noisy) office atmosphere
• Option for Hybrid Work Arrangement after meeting performance expectations.

Ace Mart Restaurant Supply is an equal opportunity employer.