What are the responsibilities and job description for the Customer Experience Representative position at Ace Relocation Systems?
Job Details
Job Location
Ace San Marcos - San Marcos, TX
Position Type
Full Time
Salary Range
$19.00 - $19.00 Hourly
Job Shift
Day
Description
Who we are:
We are a family owned & operated moving & storage company with over 36 years of experience. Our dedication to excellence is second to none! We enable global relocation and storage logistics and have 10 office locations allowing us to champion our customer’s needs. We actively partner with charities such as Move for Hunger, American Cancer Society, and Truckers Against Trafficking.
Are you?
Position: Customer Experience Representative
Priorities:
The pay rate is $19 per hour. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.
Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.
We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.
Qualifications
Technology Skills:
Job Location
Ace San Marcos - San Marcos, TX
Position Type
Full Time
Salary Range
$19.00 - $19.00 Hourly
Job Shift
Day
Description
Who we are:
We are a family owned & operated moving & storage company with over 36 years of experience. Our dedication to excellence is second to none! We enable global relocation and storage logistics and have 10 office locations allowing us to champion our customer’s needs. We actively partner with charities such as Move for Hunger, American Cancer Society, and Truckers Against Trafficking.
Are you?
- Team-oriented?
- Passionate about delivering exceptional customer service?
Position: Customer Experience Representative
Priorities:
- Communicate information and timeline objectives to ensure timely-coordinated relocation services.
- Service internal and external customers while providing a top tier experience that leaves a lasting impression.
- Input new orders
- Assist with obtaining costs for services, projects and questions.
- Support Supervisor assigning new moves.
- Communicate effectively and professionally with customers and staff.
- Perform general office duties such as data entry, scanning and phone calls.
- Up to two years of moderate to heavy hands-on customer service in an office environment
- Exceptional time management and attention to detail
- Be adaptable, flexible and versatile.
- Collaborative and team-oriented environment
- Paid vacation/sick/holidays
- Comprehensive benefits package including 401k with match.
- Workplace Flexibility
- And much, much more!
The pay rate is $19 per hour. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.
Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.
We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.
Qualifications
Technology Skills:
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, Outlook and Teams
- High School Diploma or General Education Degree (GED)
- Up to 2 years of relevant work experience
Salary : $19