Estates Recreation & Amenities Associate (Villa)

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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs
  
  

Job Overview

Estates Recreation & Amenities Associate (Villa) is responsible for servicing all amenity areas in the Villa: Aquafit, Ice Rink, Bowling Alley, Movie Cinema, F1 Simulator, Golf Simulator and Billiard Room. Villa Attendants have to ensure the proper use of service and cleanliness standards during their day to day role.

Qualifications

Essential:

• Fluency in English both verbal and non-verbal.
• Ability to:
• Performing job functions consistently and meticulously with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift.
• Be a clear thinker, remain calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Pro-actively anticipate and fulfill Owner needs in a timely manner.
• Maintain a positive attitude and work cohesively with co-workers as part of a team.
• Display integrity and maintain an industrious work ethic to perform shifts with minimal supervision.
• Maintain confidentiality of Owner information and pertinent property data.
• Basic Food & Beverage experience.
• Open Availability Work PM Shift between the hours from 2:30pm to 2am.
  
  

Desirable:

• Previous experience in cleaning luxury properties.
• Knowledge of proper chemical handling, cleaning of high end finishings for floors, wall coverings, ceilings, fixtures, etc.
• Fluency in a foreign language, preferably Spanish.
• High school graduate or equivalent vocational training.
• Experience in hospitality industry in similar position.
• Previous guest relations training.
  
  

Physical Abilities

Essential:

• 1. Exert physical effort in transporting 40 pounds.
• 2. Endure various physical movements throughout the work areas.
• 3. Reach 12’ inches/feet.
• 4. Remain standing and walking during an 8hr shift.
• 5. Satisfactorily communicate with Owners, management and co-workers to their understanding.
  
  

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Pro-actively anticipate Owners’ needs, respond promptly and acknowledge all Owners, however busy and whatever time of day.
• Maintain positive Owner relations at all times.
• Be familiar with all property services/features and local attractions/activities to respond to Owner inquiries accurately.
• Resolve Owner complaints and provide thorough follow up to ensure Owner satisfaction.
• Refill towels in the fitness & spa area.
• Pick up dirty towels from spa and fitness area.
• Check all machines inside fitness area.
• Refill waters inside fitness area
• Wash, dry and fold all the dirty towels.
• Clean and organized the laundry room. Back of the house acquafit, 4th floor, lobbies, circus maximus.
• Maintain the cleanliness of the theater.
• Organize and fold the blankets inside the theater.
• Prepare popcorn for the residents by request.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys and radios.
• Complete checklist and special project assignments by end of shift.
• Report any damage or maintenance problems to be placed in Building Link.
• Turn over any lost and found items to the Security.
• Ensure security of property at all times.
• Clean the popcorn machine/wash the dirty blankets.
• Clean and refill the coffee stations for both mail rooms including the bottled water inside the fridge.
• Assist in residents’ events.
• Refill the Locker rooms (Acquafit)
• Wipe down counters and surfaces, gym equipment.
• Re-rack weights.
• Ensure studio, salt room, SPA amenities, treatment room, all circus maximus and other amenities are cleaned, organize and service before, during and after events.
• Ensure music level is appropriate.
• Double check digital boards and signage.
• Full knowledge of all activation, times, movies, special events etc.
  
  

Secondary Job Functions

• Assist Estates staff to comply with any Resident and leadership requests or needs.
• Stock lobby storage for the coffee stations supplies for south and north tower mail rooms.
• Clean spills, overflowing trash.