What are the responsibilities and job description for the Account Director position at Acquire Intelligence?
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position Description
Account Director
Site: Irving, Texas
Reporting to: Senior Account Director
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.
A SNAPSHOT OF YOUR ROLE
As an Account Director, you are responsible for managing client relationships, within your designated portfolio, to ensure exceptional service delivery, achieving business targets, and identifying growth opportunities through upselling and cross-selling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value.
Client Relationship Management
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.
Join the A-Team and experience the A-Life!
Position Description
Account Director
Site: Irving, Texas
Reporting to: Senior Account Director
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.
A SNAPSHOT OF YOUR ROLE
As an Account Director, you are responsible for managing client relationships, within your designated portfolio, to ensure exceptional service delivery, achieving business targets, and identifying growth opportunities through upselling and cross-selling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value.
Client Relationship Management
- Build and maintain trusted relationships with key stakeholders, including C-suite executives.
- Conduct regular meetings to review performance, address concerns, and identify growth opportunities.
- Act as a trusted advisor to clients, enhancing their engagement and satisfaction.
- Work closely with internal stakeholders, including HR, IT, marketing, and finance, to align solutions with client objectives.
- Support continuous improvement initiatives to enhance client outcomes.
- Ensure compliance with SLAs, performance targets, and contractual obligations.
- Implement commercial governance frameworks to meet audit standards and maintain service quality.
- Provide accurate and timely reporting on client performance, renewals, and strategic initiatives
- Meet and exceed revenue, profitability, and client satisfaction targets.
- Identify and execute upselling and cross-selling opportunities to maximize client value.
- Develop business cases and proposals to secure additional engagements.
- Lead and participate in RFI, RFP, and RFQ responses when required
- Bachelor’s degree in business or a related field (preferred).
- 5 years of experience in account management, sales, or a related role within the BPO industry (preferred).
- Proven track record of managing diverse client portfolios and achieving business targets.
- Familiarity with business process outsourcing (BPO) operations or sales.
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don’t take ourselves too seriously, just our results.
Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.
Join the A-Team and experience the A-Life!