What are the responsibilities and job description for the Commercial Lines Account Manager position at Acrisure?
Job Title: Commercial Lines Account Manager
Agency/Platform: Midwest Platform
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal (RM/AE) customers. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Hybrid work environment available
Responsibilities:
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Agency/Platform: Midwest Platform
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal (RM/AE) customers. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Hybrid work environment available
Responsibilities:
- Assists Relationship Managers and Account Executives with Client service commitments
- Ensures service standards are met, trends are identified, and process improvements are implemented on the team
- Manages the new business and renewal process, as well as oversees day to day client changes
- Accountable for client service delivery through:
- High and/or increased client retention
- Rounding of accounts
- Referrals
- Uneventful renewals
- Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes
- Manages renewal marketing plan (if any) with RM/AE
- Reviews quotes for accuracy against supporting documents
- Negotiates additional coverage/price with the underwriter
- Quickly and accurately completes the renewal bind processes and checklist
- Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests
- Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located
- Ability to work toward professional designation
- Must be comfortable in an electronic environment with strong computer skills
- Strong working knowledge of Word, PowerPoint, and Excel
- Excellent people skills and ability to work well in a team environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- High school diploma (college preferred)
- Bachelor’s Degree in a Business or related field OR equivalent relevant experience
- A minimum of 3 years' experience within the insurance industry or business-related experience
- Position entails long periods of remaining stationary, whether in a seated or standing position
- Must have access to a reliable source of transportation. Some travel may be required.
- Frequent and extended screen exposure and a large amount of typing
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
