What are the responsibilities and job description for the Field Service Engineer position at Actalent?
Job Title: Field Service Engineer
Job Description:
Join our team as a Field Service Engineer and provide top-notch technical support and troubleshooting services. You will work directly with customers both remotely and on-site to install, repair, and optimize equipment. This role involves systematic analysis, troubleshooting, equipment commissioning, and customer training. Additionally, you will create detailed service reports and lead training for less experienced personnel. This role requires significant travel and offers the flexibility of being based remotely within specified regions.
Job Duties:
- Systematically and efficiently analyze, troubleshoot, and restore function to equipment
- Commission equipment and follow standard procedures to ensure customer satisfaction and successful handoff
- Review work completed, costs, time, and additional work identified while on site with manager and customer as needed
- Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified
- Conduct customer training relating to the operation and maintenance of equipment and products
- Lead and train less experience personnel as needed
- Follow standardized procedures
- Collect requisite information to create standardized procedures when opportunities are identified
- Write, program, and troubleshoot PLCs
Additional Skills & Qualifications:
Musts:
- 3 years of field service experience
- Knowledge of electrical components (high voltage 480V/220V, low voltage, fuses, relays, contactors, motors)
- Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, pumps)
- Experience with injection molding/extrusion or process molding equipment
- Knowledge of pneumatic conveying and troubleshooting (controls, actuators, and valves)
- Ability to read electrical schematics
Hard Skills:
- Systematic troubleshooting
- Equipment commissioning
- Service report creation
- PLC programming and troubleshooting
Soft Skills:
- Customer service
- Leadership and training
- Effective communication
- Analytical thinking
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $35 - $55
