Service Manager

Action Powersports is looking for an enthusiastic Service Manager to join our team!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Customer Service is your #1 priority!
• You oversee every aspect of the Service Department and are the leader of our service team.
• Interact with and manage technicians, service advisors, and support staff
• Lead by example with excellent attendance, professional attitude, and great customer relations.
• Safety is a top priority.
• Understand and comply with federal, state, and local regulations
• Must have the ability to work in conjunction with Sales and Parts Managers.
• Oversee the Internal Operations Manager
• All facilities and equipment must be well taken care of and serviced on a regular basis
• Keep work areas clean and well organized
• Ensure tools and equipment are in good working order
• Handle human resources of the department including recruiting, hiring, training, coaching, evaluation, motivating and rewarding the team.
• Increase the profitability of the service department while controlling expenses
• Manage technician productivity
• Proactively recruit and maintain a file of prospects.
• Coordinate training for staff, both in person training and factory online training.
• Demonstrate the proper ways to handle customers and hold team accountable to building customer loyalty and profitability.
• Hold regular staff meetings / employee evaluations
• Keep an accurate employee schedule with adequate staffing
• Ensure that everyone is aware of their job and expectations for that job
• Apply information found in tech bulletins, service manuals, etc.…
• Set and communicate goals with the team.
• Set performance-based pay plans.
• Ensure prompt warranty payments
• Other duties as assigned