What are the responsibilities and job description for the Service Desk Analyst II/III (Escalations) position at Acumen Technology?
Acumen Technology is looking for confident and passionate Service Desk Analyst to join our team. We want IT professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
A successful Service Desk Analyst would:
- Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
- Support our core values and commit to always improving.
- Have fun working.
- Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life.
- Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team.
- Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.
- Be in the Middle, TN area or willing to relocate.
Work From Home/In Office:
Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide all the technology you’ll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that comes from group interaction.
Acumen Technology Core Values:
- Intentional Everything
- A-Team Only
- Happy Team = Happy Clients
- Do IT Right
- Deliver with Confidence and Passion
- We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.
Acumen’s Commitment to our Employees:
- We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.
Salary : $41,400 - $52,500
