IT Help Desk Support

ADAMS COUNTY Information Technology Help Desk Support

Type: Full Time

Salary/Pay Rate: $16.33 / Hour

Posted Date: 05/05/2023

JOB TITLE: IT Help Desk Support

DEPARTMENT: Information Technology

REPORTS TO: Director of Information Technology

CLASSIFICATION: Nonexempt

POSITION TYPE AND EXPECTED HOURS OF WORK: Full Time/40 Per Week

TRAVEL: There may be occasional local day travel.

SUMMARY: Help Desk support is the go-to department for providing technical assistance and support related to computer systems, hardware, and software.

ESSENTIAL FUNCTIONS: Monitor and respond quickly to incoming requests relating to IT issues.

Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers,

Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software.

SUPERVISORY RESPONSIBILITY: This position has no supervisory responsibilities.

REQUIRED EDUCATION AND EXPERIENCE: A High School Diploma or equivalent is required.

QUALIFICATIONS: General awareness of computer systems, PC repair, and network management.

Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

Ability deploys, configure, and support operating systems on desktop and mobile. Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

WORK ENVIRONMENT: May be sitting at a desk for long periods of time.

EEO Statement: Adams County is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $16.33 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Quincy, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk (Preferred)
• Windows (Preferred)

Work Location: In person

Salary : $16 - $16