On-Site IT Help Desk Coordinator

Job Description: On-Site IT Help Desk Coordinator

Job Title: On-Site IT Help Desk Coordinator
Location: Manhattan – On-Site at Client Premises
Reports To: Service Desk Manager
Salary: $60,000 – $80,000

We are seeking a polished, reliable, and forward-thinking On-Site IT Help Desk Coordinator to serve as the primary IT contact for one of our key clients in Manhattan. This is a high-touch, client-facing role that blends technical expertise with exceptional communication and coordination skills. You will be the face of IT support, ensuring the client’s technology needs are met with confidence and efficiency while acting as a bridge between the client and our remote service desk team.

This role requires a hands-on, proactive approach—not just solving technical issues, but also facilitating and leading the client’s IT experience. You’ll be responsible for managing IT service requests, interacting with executives, and maintaining a seamless IT environment. While you don’t need to have all the answers immediately, you must be resourceful, able to guide resolutions, and instill confidence in the client.

Key Responsibilities:

• Serve as the dedicated IT liaison, ensuring clear and proactive communication between the client and our remote service desk.
• Provide on-site IT support, troubleshooting technical issues, resolving common problems, and escalating complex matters as needed.
• Manage and prioritize service tickets, ensuring timely responses and resolution of IT requests.
• Work closely with executives and senior leadership, delivering white-glove, high-touch IT support.
• Oversee and coordinate IT service requests, ensuring smooth collaboration between on-site needs and remote support teams.
• Maintain detailed documentation of client interactions, technical issues, and resolutions.
• Identify opportunities for process improvements, helping to enhance the client’s overall IT experience.

Qualifications:

• 2 years of experience in IT support or client-facing technical roles, preferably in an MSP or help desk environment.
• Strong technical proficiency in Windows operating systems, networking basics, and IT support tools (experience with ticketing systems like HaloPSA is a plus).
• Exceptional communication and relationship-building skills, with the ability to support and interact with C-suite executives.
• A problem-solving mindset, capable of working independently and making confident decisions in a fast-paced environment.
• Strong organizational skills to manage multiple priorities while ensuring high client satisfaction.

Key Competencies:

• Client-Centric Approach: Dedicated to providing an exceptional IT experience for the client.
• Technical Problem-Solving: Able to diagnose and resolve IT issues efficiently.
• Executive-Level Communication: Comfortable engaging with and supporting high-level executives.
• Proactive Coordination: Skilled in anticipating client needs and ensuring seamless IT operations.
• Adaptability & Initiative: Able to adjust to changing priorities and take ownership of tasks.

Work Environment:

• Full-time, on-site position in Manhattan, requiring daily reliability and professionalism.
• Interaction with high-level executives, requiring polished communication and discretion.
• Close collaboration with both on-site users and remote support teams.
• May require some on-call availability or flexibility to accommodate client needs.

This is an excellent opportunity for a skilled IT professional who thrives in a client-facing, executive-support role. If you have the technical expertise, strong communication skills, and ability to provide a seamless IT experience, we’d love to hear from you.

Salary : $60,000 - $80,000