What are the responsibilities and job description for the Patient Financial Services Representative position at ADDICTION AND MENTAL HEALTH SERVICES, LLC?
JOB DESCRIPTION
Position Title: Patient Financial Services Coordinator
Department: Fiscal Services
Reports To: Executive Director
Supervises: Business Office Staff
Entry Level Qualifications:
High School Diploma and one (1) year Business Office experience in a health care environment.
Experience in Medical Billing/Collections.
Must have good knowledge and be skilled with office equipment.
Computer knowledge necessary.
1. Must be able to see at 20/40 corrected in each eye and hear (hearing aid acceptable).
2. Must be able to continuously sit for approximately 6 hrs. Per 8 hr. shift.
3. Must be emotionally and physically capable of functioning under stressful situations.
4. If recovering, two years of continuous verifiable abstinence.
General Responsibilities:
Billing and collection of all claims (insurance and private pay).
Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Drug and Alcohol Abuse Patient Records", and 45 CFR "Health Insurance Portability and Accountability Act." This position has unrestricted access to patient identifying information.
Essential Functions:
1. Insurance verification.
2. Accurately utilize company database to key pertinent information regarding guarantors, insurance, and financials.
3. Follow up with patients and their family members regarding insurance certifications, payment of outstanding balances, and other financial matters.
4. Complete monthly reports on revenue, collections, and admissions for the Executive Director according to policies and procedures as required.
5. Research and correct billing warnings and errors.
6. Work cooperatively with other departments (primarily Admissions and Utilization Management) to ensure warnings and errors are corrected.
7. Reconcile midnight census daily ensuring all accounts have an appropriate charge.
8. Be able to function as backup in any Business Office Position as needed due to vacation, illness or workload changes.
9. Function as a liaison between the facility and corporate accounting to ensure proper reporting of cash deposits, projected revenues, etc.
10. Evaluate accounts for bad debt and complete the write-off function in the computer when they are delivered to the agency or attorney.
11. Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, well-kept appearance, alert, oriented, and responsive to patients' needs and concerns.
12. Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients.
13. Must be able to work in a constant state of alertness to perform the job in a safe manner.
14. Regular attendance.
15. Other duties as assigned by the Accounting Director or Chief Financial Officer.