What are the responsibilities and job description for the Front Desk/Scheduling Coordinator (Part-Time) position at ADR Wellness?
ADR Wellness is hiring for a Front Desk Coordinator in Carlsbad, CA.
- Location: 785 Grand Avenue, Suite 212, Carlsbad, Ca 92024
Position Details:
- Hours: Monday, Tuesday, and Wednesday
- Time: 9:00 AM – 3:30 PM (6 hours per day)
- Total Weekly Hours: 18 hours
About Us:
We are a warm, client-centered mental health practice committed to providing compassionate care in a calming, professional environment. We’re currently seeking a dedicated Front Desk Billing Administrator to join our team and serve as the welcoming face of our office. This position plays a vital role in supporting both clients and therapists by ensuring daily operations run smoothly and efficiently.
Key Responsibilities:
- Greet and support clients as they begin their care journey, including onboarding and scheduling
- Serve as a liaison between clients and therapists for appointment scheduling, billing questions, and documentation needs
- Answer phone calls, review and respond to emails/voicemails, and follow up with patients in a timely manner
- Scan and submit billing documentation accurately to the billing team
- Bill clients accurately and on time, provide superbills, and resolve billing-related concerns
- Maintain an organized and clean office space, including emptying trash bins and securing the office at closing
- Open and close the office daily, ensuring all doors are locked and space is ready for use
- Assist patients with insurance questions and support general troubleshooting related to scheduling or payment
- Communicate consistently and clearly with other front desk staff and therapists
- Support therapists in communication with their clients as needed
- Help maintain a tranquil and welcoming environment for all clients and staff
Qualifications:
- Previous experience in a front desk, administrative, or client service role
- Strong background in account billing and working knowledge of health insurance
- Excellent organizational and multitasking skills
- Clear, professional, and compassionate communication style
- Comfortable working independently and as part of a team
- Experience in a mental health or healthcare setting strongly preferred
- Ability to maintain client confidentiality and handle sensitive information with care
#GMH
Job Type: Part-time
Pay: $23.00 - $24.00 per hour
Work Location: In person
Salary : $23 - $24