CUSTOMER SOLUTIONS REP

Customer Solutions Rep

WHO WE ARE
  
 Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies.     

Family owned since 1964, our mission statement has been the guiding principle behind everything we do: “We are a people company with an intense passion for improving our customer’s businesses and enhancing our team members lives”.  Simply translated, we view our team members like family and our customer’s businesses as if they were our own.    

We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way!    

We hope you will take the first step toward joining the Advance team by applying for the Customer Solutions Representative position below!  

WHAT WE ARE LOOKING FOR

Advance is seeking a positive and helpful Customer Solutions Representative to work out of our main headquarters in Cockeysville. Your primary focus will be to deliver exceptional customer service to incoming Customer calls for service and supplies. Advance will provide the support and training you need to personally and professionally succeed in this role.

ON A TYPICAL DAY YOU WILL 

• Answer incoming Customer calls for Service requests and Supply orders
• Accurately enter information into the appropriate Service call or Supply order
• Enter Service requests and supply orders received via email or voicemail
• Complete various administrative tasks
• Close out Service calls for Technicians
• Assist Technicians with looking up additional information
• Back up the front desk

WHO YOU ARE 

• Can navigate a technology-based ERP system
• Comfortable with Cloud-based phone system
• Proficient with Microsoft Office applications
• Positive, helpful and enthusiastic
• Detail oriented and organized
• Comfortable working in a team setting 
• Possess exceptional Customer Service Skills
• Excellent communication skills
• Able to turn a negative into a positive one
• Able to stay focused under pressure

AN UNPARALLELED EMPLOYEE EXPERIENCE

• Award-winning culture based on employee feedback  
• Opportunities for career advancement  
• Job fulfilment/purpose   
• An organization you will be proud to work for 
• Family-owned environment  
• Fun, collaborative and supportive culture   
• On-going development and training  
• Established reputation for exceptional customer service for over 56 years  
• Forward thinking company mindset  

BEST IN CLASS BENEFITS

• Competitive compensation
• 401(K) Plan with significant company match   
• Comprehensive Benefits  
• HSA and FSA accounts  
• Exceptional PTO package   
• Partnership perks with the Ravens, Maryland Zoo & National Aquarium  
• Various additional discounts & perks  
• Team Community Service Opportunities  
• Tuition reimbursement  

Ready to start your journey with Advance? Simply click on the Apply button below. After carefully considering your application, we will contact you shortly with a response.   

Thank you for considering a career with Advance, we look forward to hearing from you!