Customer Service Manager/Trainer - Maitland, FL

Now Hiring  A qualified and reliable Customer Service Manager, with great customer service, to join our team. This environment is in a call center/corporate office for a well-known dermatology company. We pride ourselves in becoming the largest dermatology practice in the country, with no plans on stopping! We are committed to providing the best experience and care for our patients.  Job Duties Include:  Hire, and train call center personnel  Coach call center staff through challenging customer service issues  Analyze call center data and prepare reports for upper management.  Evaluate staff effectiveness and performance quarterly, and as needed.  Develop monthly, quarterly, and annual call center goals and action plans.  Prepare work schedules to ensure sufficient coverage.  Taking billing and insurance-related telephone calls, researching, and resolving patient problems and questions  Handle and problem solve escalated accounts.  Processing credit card payments for offices and billing departments  Researching and resolving billing problems from mailed-in statements, and emails.    You must meet all the below criteria to be considered for this position:  Minimum one year experience in a MEDICAL billing office setting with knowledge of medical terminology, ICD-9, CPT coding, and how to read and interpret EOB's required.  Minimum one year experience in a call center or medical clinic leadership role.  Excellent organizational, customer service, and communication skills  Ability to multitask and stay organized.  Excellent interpersonal, problem-solving and leadership skills  Related computer experience, working knowledge of Microsoft Office, Word, Excel, and Next Gen experience preferred.  Extremely accurate keyboard ability and attention to detail  Working knowledge of office equipment  High school diploma or equivalent required  Bi-Lingual in Spanish is a plus but not required.    Compensation/ Benefits (*Eligible for Full Time Employees):  Benefits packages  PTO/6 Paid Holidays/Floating Holiday/Vacation Time  401K    ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the U