Patient Care Coordinator

Description

The mission of New Radiance Med Spa is to provide exceptional care and service to our patients as we guide them on a journey to increased confidence in their own beauty. Our team strives to deliver a luxurious, personalized, and boutique cosmetic facial experience for every patient. We expect our team members to play a crucial role in ensuring each patient has an outstanding experience.

The Patient Care Coordinator is responsible for creating a positive first and last impression with patients. They work together hand in hand with the practice manager to build the stream of clientele through marketing, social media and events. They must possess excellent communication skills and be knowledgeable of aesthetic treatments such as Facials, Toxin, Fillers, IPL, Lasers and skin care products. The Patient Care Coordinator is responsible for promoting products, procedures and services through education, patient outreach, and strong skills in consultative selling. This role is to achieve business growth through sales of treatments, procedures and products, helping to meet and exceed goals of the medical and esthetic staff and implementing strategic plans that meet the needs of the customer.

Qualities we look for in a team member

• Sophisticated communicator
• Passion for customer service and creating an amazing experience for patients
• Forward-thinking attitude that looks for ways to increasingly love and serve patients
• Working with confidence and humility in a team environment
• Taking ownership and accountability of your work
• Professional and friendly communication with team members and patients
• Superior attention to details

Job Requirements:

• Maintain strict confidentiality
• Function well as part of a team
• Professional presentation and excellent communication skills
• Prior experience in aesthetics or a health care role with EMR knowledge is preferred in addition to knowledge of toxins, dermal fillers, IPL, RF micro-needling and other esthetic treatments and protocols.
• Performs other duties as required

• Qualifications:
• Prefer experience in an aesthetic environment
• Strong assessment skills to evaluate patients' cosmetic treatment plan and be able to communicate any complications to the appropriate staff member.
• Proficiency with electronic health records (EHR) systems and other healthcare-related technologies.
• Ability to take quick direction
• Ability to use good reasoning and judgment and react calmly and compassionately in all situations
• Great interpersonal skills & patient relation and retention skills
• Demonstrates leadership ability and desire for professional growth
• Possess a keen desire to work in aesthetics
• Proven willingness to go above and beyond expectations

Qualifications

Requirements:
•    Previous medical experience working in aesthetics, plastic surgery, or cosmetic dermatology practice is preferred.
•    Must have the ability to understand the goals of the practice and work to create the plan of action to obtain the goals independently.
•    Professional experience and attitude with the ability to relate well with patients, physicians, employees, and other professionals.
•    Strong business acumen and superior organizational skills
•    Must have the ability to handle confidentiality issues.
•    Dedicated to vision and practice goals.
•    Highschool Diploma or equivalent required 
•    Open availability 

Benefits (Eligible for Full-Time Employees):
Competitive benefit package that includes 401k matching, Medical, Dental, Vision, PTO
 

Salary : $19 - $22