Medical Office Scheduler and Patient Case Manager

Advanced Medical Centers is the premier provider of comprehensive physical medicine services, neuropathy treatment options, and men's health and wellness. Join Our Compassionate Team at Advanced Medical Centers! We are seeking a dynamic and customer-focused individual to join our team as a Medical Front Desk Receptionist and Patient Care Coordinator. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations. Salary: $19.00 - $24.00 per hour base pay We also offer PTO after 90 day probationary period, performance based commission, and bonuses. This position involves a variety of tasks including answering phones, checking patients in and out, collecting fees for services, scheduling appointments. Responsibilities: ● Answering Phones: * Greet patients and answer incoming calls promptly and professionally. * Provide information about clinic services, appointment availability, and general inquiries. * Direct calls to appropriate staff members or departments as needed. ● Checking Patients In: * Welcome patients warmly as they arrive for their appointments. * Verify patient information and update records as necessary. * Ensure patients complete necessary paperwork and forms accurately and efficiently. ● Checking Patients Out: * Process payments for services rendered, including copays, deductibles, and other fees. * Provide receipts and documentation for patient transactions. * Schedule follow-up appointments as needed and provide appointment reminders. ● Collecting Fees for Services: * Explain billing and payment options to patients and assist with financial arrangements as needed. * Maintain accurate records of payments received and reconcile cash at the end of each day. ● Scheduling Appointments: * Manage appointment scheduling software to book and confirm patient appointments. * Coordinate scheduling adjustments and cancellations to optimize clinic efficiency. * Follow up with patients to reschedule missed appointments and fill cancellations promptly. ● Patient Education and Case Management: * Educate patients and their spouse about their chronic condition with provided tools. * Help patients choose a recommended care plan and determine payment options. * Weekly online training required and training in Tampa 2 days every 6 weeks strongly encouraged.

Requirements/Responsibilities
Requirements: * Well spoken and professional appearance. * Ability to handle our scheduling and patient care software systems. * Prior experience in a medical office is highly desirable. * Pre-hire assessment to be completed *****Qualified candidates will be asked to submit a short intro video*****

Salary : $19 - $24