Customer Quality Engineer

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE:

Looking for a passionate and self-motivated problem solver who cares deeply about providing a positive customer experience and leveraging technology to maximize workplace efficiency.  Reporting to the Sr. Staff Customer Quality Engineer, this customer quality engineering role will support customer quality engagements across several AMD markets for component and board-level products.

KEY RESPONSIBILITIES:

• New product introduction support.
  • Support marketing messaging related new product release for components & boards.
  • Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental.
• Manage quality perception with sales, factory, and key customers.
  • Understand emerging customer quality, use profiles, and environmental requirements
  • Shape & improve customer quality scorecard results
  • Plan and manage customer technology assessments, audits, and visits
• Drive customer issue handling
  • Work closely with sales FAE’s & technical support to diagnose application issues & other customer problems
  • Work with support, design, product, and test engineering to drive root cause and preventive action using 8D methodology
  • Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns
  • Provide technical application assistance in failure analysis
• Build next-generation customer support tools
  • Collaborate with cross-functional team leaders to brainstorm and build new tools to improve customer experience and team efficiency
  • Link and structure large datasets
  • Dashboard or wiki centralized information
  • Create AI/ML engines to guide decision making and automate basic tasks
  • Gather and present metrics on system effectiveness 

PREFERRED EXPERIENCE:

• Entry-level experience in semi-conductor electronics or data structuring / programming strongly preferred.  
• Experience with board-level quality a plus.
• Experience with datacenter, automotive, or aerospace a plus.

ACADEMIC CREDENTIALS:

• Bachelor of Science in Electrical Engineering or related field preferred.

LOCATION:

San Jose, CA

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At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.