What are the responsibilities and job description for the Customer Service Operations Manager position at Advanced Monitored Caregiving, Inc. (AMC Health)?
A company is looking for a Manager, Customer Service Operations.Key ResponsibilitiesManage and lead a fully remote team of Customer Service Specialists and Team LeadsMonitor team performance metrics and ensure compliance with healthcare standardsAnalyze key performance indicators and generate regular reports for leadershipQualificationsBachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent work experienceMinimum of 3 years managing customer service teams in a remote environmentAt least 3 years of experience in a healthcare-related customer service roleStrong understanding of healthcare organization engagement and support workflowsExperience with telehealth or remote patient monitoring technologies is a plus