Appointment Scheduler

Dedicated to serving northeast Oklahoma’s bone, joint, and muscle needs, our specialty-trained doctors at Advanced Orthopedics of Oklahoma deliver the expert, compassionate care needed to heal, recover, and advance.

We proudly offer the highest level of comprehensive care for a variety of musculoskeletal concerns, from chronic pain to acute injuries, to area residents throughout Tulsa, Claremore, Bixby, McAlester, and the surrounding areas.

Job Title: Appointment Scheduler

Reports To: Manager of Patient Relations

Job Summary: Schedules patient office appointments in an efficient and timely manner. Along with transferring calls where needed.

Essential Functions and Responsibilities:

• Schedules, coordinates, confirms, and reschedules patient appointments. Screens patients per established protocols. Relays necessary messages to staff.
• Maintains and updates current information on physicians’ schedule and protocols.
• Oversees assigned doctors’ schedules.
• Answers questions regarding patient appointments.
• Participates in educational activities.
• Attends meetings as required.
• Maintains strictest confidentiality.
• Performs other duties as required.

Education:

• High school Diploma or GED required.

Work Experience:

• Minimum of one year work experience, preferably in a medical office setting.
• Experience with computers, including Word.

Licensure, Registration and/or Certification: None.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology a plus.
• Good grammar, spelling, and punctuation skills.
• Excellent customer service skills.
• Ability to speak clearly and concisely.

Supervisory Responsibilities: None.

Working Conditions:

• Work is performed in a medical office setting.
• Involves frequent contact with staff and the public.
• Contact involves dealing with sick persons.
• Interaction with others may be constant and interruptive.
• Work may be stressful at times.
• May involve dealing with angry or upset individuals.

Physical Requirements:

• Requires sitting for long periods.
• Requires viewing computer screen and typing for long periods.
• Requires normal concentration regarding complexity and timeliness of decision making.
• Requires normal memory, taking into consideration the amount and type of information involved.
• Average visual acuity necessary to prepare or review documents or operate equipment.
• Ability to speak, frequently conveying detailed or important information or ideas accurately.
• Ability to hear everyday speech, both in person and on the telephone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tulsa, OK 74137: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Prefer previous experience in a call center.

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $26,300 - $33,400