What are the responsibilities and job description for the Solution Technical Manager position at Advantech USA?
Job Title: Solution Technical Manager, WISE IoT Software and Solutions
Location(s): Cincinnati, OH or Chicago, IL - Onsite
Compensation: $100,000 - $120,000 - Salaried (Exempt)
About this position:
Advantech’s product portfolio ranges from complex, custom solutions to more commoditized connectivity devices and accessories serving B2B customers in diverse industry sectors and application areas. Advantech is a global market leader in Industrial PCs and gateways. As part of our global strategic expansion into solutions we have invested significantly in the development of a wide range of software solution suites for Smart manufacturing, Asset management, Energy and sustainability management and Device management and Orchestration. With the launch of our “WISE IoT” software and solutions modules, we are building a dedicated local business team in North America to better serve our customers. Advantech is seeking a highly motivated and experienced Solutions Specialist to support our business development efforts and drive the growth of our WISE IoT software and solutions business in the region.
Responsibilities:
- Provide solutions and product suggestions, architecture recommendations for potential customers and opportunities.
- Provide WISE IoT Solution and Technical training to sales team, channel partners, system integrators, OEMs, and end users.
- Pre-sales resource to actively establish the technical relationship with customer’s engineers, management, and architects at focus accounts
- Manage project timelines, resources, and ensure successful delivery.
- Work independently and with other members of the technical support team to resolve customer application issues in a timely fashion.
- Identify and recreate customer’s issues in lab environment to recommend and clearly communicate resolutions.
- Interface with customers in the field in support of new projects or investigate potential quality issues.
- Collaborate with Product Managers and Software Engineering Team in Headquarter to resolve technical issues and suggest product improvements.
- Create sample applications, product demos, technical documents and other related items for sales, marketing, and support efforts.
- Maintain and improve current knowledge through personal education and training. Stay abreast of upcoming product releases as well as current and future technological trends.
- Other duties as assigned.
Qualifications:
- Technical Degree in Computer Science, Information Management, or equivalent.
- 5 years of technical work experience for the following (certifications a plus):
- Experience with ERP, MES, WMS or equivalent enterprise IT system
- Experience in PaaS, SaaS design practice or maintenance
- Excellent verbal and written communication skills, Strong presentation skills.
- Strong organizational skills and calm demeanor required
- Must be a team player, but able to work independently.
- Ability to travel to customer sites (approximately 15%)
- Experience with any IoT applications related to manufacturing automation or Smart manufacturing, Digital Transformation. (Preferred)
- Experience with any shop floor automation system, e.g., SCADA (Preferred)
- Certification of Agile or equivalent software development methodology (Preferred)
- Experience with any of the major cloud platforms, such as AWS, Azure, GCP or others (Preferred)
- Interest and knowledge of Energy Management systems and sustainability (Preferred)
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
Salary : $100,000 - $120,000
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