What are the responsibilities and job description for the Concierge Coordinator position at AdventHealth Redmond?
All the benefits and perks you need for you and your family:
- Career Development
- Whole Person Wellbeing Resources
- Benefits from Day One
- Paid Days Off from Day One
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Days
Location: Advent Health – Rome GA
The role you’ll contribute:
The Concierge serves as a resource for outpatient staff, visitors, and patients to enhance the patient experience. The Concierge creates the WOW experience for outpatients and manages the main lobby of the hospital for visitor information needs. The Concierge will perform all activities in compliance with applicable state, federal, or regulatory guidelines.
The value you’ll bring to the team:
- Greets all patients and helps with patient/visitor needs.
- Tracks patient wait times in real-time.
- Notifies registration staff of any patient registration needs, questions, and/or concerns.
- Provides the highest level of customer service.
- Coordinates volunteers and student workers for miscellaneous job duties.
- Directs volunteers and students to assist visitor and patient needs.
- Reports any delays in registration to supervisor immediately.
- Explains delays to patients and visitors.
- Assists patients and/or visitors with any needs, such as refreshments, magazines, etc.
- Serves as a contact person for hospital information needs, such as physician directories, billing office information, hospital directories, etc.
- Escorts patients to destinations, or coordinates and escort via students or volunteers.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Must have previous experience in customer service setting.
- High school diploma or equivalent
- Customer Service skills.
- Operating a computer.
- Microsoft Office applications.
- Answering and directing phone calls.
Preferred qualifications:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.