On Call coordinator

Job Summary:

The On Call Coordinator works with clients and Care Providers to perform a variety of duties in the coordination of client schedules and communication with Clients and Care Providers. This position will field calls from clients, care providers and sales staff for after hours needs.

Essential Duties And Responsibilities:

• Referring Care Providers and responding to calls in a timely manner
• Secures coverage for new and open referrals
• Maintains accurate notes using our in-house system on all client and care provider interactions

Specific Requirements:

• Must be able to read, write, speak, and understand the English language.
• English/Spanish a plus
• Excellent customer service and telephone skills.
• Ability to learn quickly
• Must be computer proficient. Computer skills including, Word & Excel a plus.
• Must be organized with strong attention to detail
• Strong time management skill
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle demanding situations
• Must be able to function independently
• Must be able to pass a Level II background check.
• Previous experience in Home Care preferrable
• MatrixCare Experience a plus

Job Type: Part-time

Schedule:

• Day shift
• Weekends only

Application Question(s):

• Will you be able to pass a Level II Federal background check?

Work Location: Hybrid remote in Lauderhill, FL 33351