What are the responsibilities and job description for the Customer Service Representative position at Aeon Specialized Consulting, Inc.?
Join us as a Customer Service Representative, where you’ll play a key role in connecting with new and existing customers, delivering exceptional customer service, and driving sales success. In this Customer Service Representative role, you’ll work closely with our AT&T client’s customers to ensure they are guided through all the product knowledge, upgrade offerings and promotions to deliver unmatched customer service and satisfaction. The Customer Service Representative will answer all inquiries to ensure no customer is left with questions and their decision making can be clear and seamless.
Our Customer Service Representatives develop skills to manage AT&T customer accounts to navigate them through the application process, sales cycle, all the way to the installation details. It's important that our Customer Service Representatives have keen attention to detail and will be critical in processing orders accurately to coordinate with other departments. We want to ensure that each customer receives top-notch service from start to finish. If you feel the Customer Service Representative position may be what you are looking for, apply today to learn more about the role.
Customer Service Representative Responsibilities:
- Serve as the primary point of contact for AT&T customers to manage their accounts professionally
- Address all inquiries related to the application process, sales cycle, product knowledge, and installation details to fully inform customers on their new services
- Identify new business opportunities by building rapport with customers and creating longevity for AT&T
- Facilitating the process of customer orders, including accurate entry of order details, customer information, and tracking data, while coordinating with the installation team to ensure seamless execution
- Participating in advanced sessions to enhance techniques, refine communication skills, and delegate generational data
- Track and analyze metrics to evaluate the effectiveness of customer efforts and refine sales strategies as needed
- Tailor solutions to customers need that best fit their desired demands on what they are looking for, while understanding why they are looking for new services to better manage their accounts
Customer Service Representative Requirements:
- Experience in a customer service based role
- Exceptional communication and interpersonal skills, enabling positive customer interactions and effective collaboration with team members
- A driven attitude toward achieving personal and professional goals, with a focus on career advancement is a plus
- Strong organizational and time management abilities to be capable of managing multiple tasks simultaneously and prioritizing effectively
- Familiarity with customer service and sales techniques to demonstrate the ability to identify and pursue potential opportunities
Job Type: Full-time
Pay: $700.00 - $1,350.00 per week
Shift:
- Day shift
Work Location: In person
Salary : $700 - $1,350