Client Experience Representative

Do you have Customer Service Experience, and experience in logistics? Are you looking for a position with a growing company and personable team? If so, you may be the perfect fit for the Client Experience Representative!

The CXR serves as liaisons between Aero and its clients, ensuring excellent customer service and client satisfaction. The CXR maintains and develops client-business relationships and must have a strong understanding of Aero’s services.

The CXR is responsible for assisting the Client Experience Manager in day to day support tasks for assigned accounts. Additionally, the CXR is responsible for assisting other CXR’s in a team environment to ensure all client needs are met throughout the day.

Job Requirements:

• Leadership Style

• Fosters a proactive participative, cooperative work environment that works in conjunction with the Sales, Production, Fulfillment, Technology and all other departments.
• Work Ethic

• Solves internal and external client problems with a customer focus, that is fact-finding and results oriented.
• Exhibits a can-do, positive, cooperative, and proactive attitude when dealing with clients and customers.
• We will go the extra mile to provide quality client service.

Responsibilities:

• Contributes to the management of margin by identifying opportunity for improvement and regularly reviews client pre-billing invoices.
• Finds and corrects problems with existing processes within the client experience role as well as problems within the operations facility.
• Regularly updates work instructions and cross trains peers to ensure superior customer service and backup support.
• Collaborates with other Aero employees (all levels) to solve non-standard client requests and needs.
• Takes ownership for day to day tasks such as monitoring and tracking of defined service level agreements as well as follow up with supporting departments to ensure client expectations are consistently met or exceeded.
• Participates in client quarterly reviews by preparing data required and providing personal insight that helps “tell the story” and enable strategy.
• Builds and maintains solid relationship with clients by meeting client demands on a day to day basis leading to positive feedback from key contacts.
• Account management

Aero Fulfillment Services is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• West Chester, OH 45014: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $45,000 - $55,000