What are the responsibilities and job description for the Firearms Technical Customer Service Representative position at Aero Precision?
Aero Precision - we’re not like every manufacturer. Aero Precision’s drive for clean, perfect engineering and machining is unwavering and, there is no margin for error. Not every manufacturer will have razor thin tolerance levels. Not every manufacturer will personally oversee the development, design and machining of every part that comes off the line. We are known for our superior engineering and machining by civilian, Law Enforcement and Military, and are dedicated to deliver the highest quality products available.
We’re not like every employer. Precision machining is at the core of our success, but it wouldn’t be possible without our amazing manufacturing and fulfillment crew, energetic sales team, dialed in support functions and devoted leadership team. We have grown exponentially in the past 5-years, but have intentionally maintained our small, family feel culture that is the core of our existence. Our employees have a strong affiliation to our brand and products, and their passion is reflected in everything they do. You don’t just join our team - you join our family.
The Opportunity. The Firearms Technical Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.
The Job. The Firearms Technical Customer Service Representative has detailed knowledge of general firearm platforms and (preferably) experience with the AR15 and M5 platforms. They will assist potential customers by answering product and service questions, including warranties and terms of sales. Additionally, the Firearms Technical CSR creates and upgrades customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The Firearms Technical CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Requirements:- Extensive knowledge of AR15 platform
- Excellent customer service experience
- Strong verbal and written communication skills
- Basic working knowledge of Microsoft Office
- Experience with “Customer Chat” plugin
- High volume phone skills
- Ability to resolve conflict
- Ability to multi-task
The Benefits
- Best Employee Product Discount in the Industry
- 100% Paid Medical, Dental, Vision for Employee (family benefits also available)
- 100% Paid Life Insurance
- Disability Plans
- 401(k) Plan
- Bereavement Pay
- Education Tuition Reimbursement
- Paid Time Off (PTO)
- Paid Holidays, including Floating Holiday
- Growing Company with a Small Company Work Culture