What are the responsibilities and job description for the Customer Service Representative - Sleep position at Aeroflow Health?
Aeroflow Health – Sleep - Customer Service Representative
Location: Asheville, NC - Must be able to come into the Asheville office for first 90 days, then has the ability to be fully remote.
Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent in us. Whether you’re looking for a place from which to launch your career - or a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Aeroflow Sleep is growing fast and we’re on the lookout for bright, ambitious go-getters who aren’t afraid to go all in to contribute to meeting (and exceeding) team and personal goals.
Your Primary Responsibilities
We are currently seeking a Customer Service Representative. The Customer Service Representative is typically responsible for:
- Provide customer service to, primarily, newly diagnosed Sleep Apnea patients.
- You will provide support through phone call availability and email communication with patients.
- The content of phone calls consists of helping patients understand the process of obtaining a new CPAP machine, scheduling CPAP delivery and setup, reviewing insurance requirements and billing, and troubleshooting basic CPAP machine and therapy issues.
- You must be comfortable communicating with patients, healthcare professionals, and insurance companies.
- Meet daily inbound phone goals, including number of calls taken, talk time, and abandoned call rate.
- Respond to return phone call requests in a timely manner. Continue to grow and learn cross-departmental functions to better assist patients
- Maintain HIPAA/patient confidentiality.
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance.
Skills for Success
- Excellent Customer Service and Communication Skills
- Ability to Think Critically
- Exceptional Organization
- High Level of Compassion and Patience
- Willingness to Make Decisions Independently
- Ability to Contribute to a Team Environment
- General Computer and Email Proficiency
Required Qualifications
- High school diploma or GED
- 1 year experience in a customer service related field
Starting pay of $18/hr
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Inc. 5000 Best Place to Work award winner
- Family Forward Certified
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
Salary : $18
