Dental Office Manager

Position Title: Dental Office Manager
Location: Aesthetica Dental
Employment Type: Full-Time

Salary: $27 - $32 / hour

Working hours: Mon - Wed ( 9 AM - 4:30 PM), Thur (10 AM - 6 PM), Sat ( 10 AM - 2 PM)

About Aesthetica Dental

Aesthetica Dental is a progressive, patient-centered dental practice committed to excellence in clinical care, service delivery, and overall patient experience. We are passionate about building lasting relationships with our patients while delivering the highest standard of care in a modern, technology-driven setting. To support our continued growth, we are seeking an experienced and strategic Dental Office Manager to lead and optimize our practice operations.

Position Summary

The Dental Office Manager is responsible for overseeing all non-clinical operations of the practice, ensuring a seamless experience for patients and team members alike. This leadership role blends strategic planning, administrative efficiency, team management, financial oversight, marketing coordination, and treatment plan support. The ideal candidate is a proactive problem solver with a deep understanding of dental practice dynamics, exceptional interpersonal skills, and a passion for operational excellence.

Core ResponsibilitiesOperational Leadership

• Manage the day-to-day administrative operations of the practice, including scheduling, patient flow, and front desk procedures
• Ensure compliance with OSHA, HIPAA, and all regulatory standards
• Optimize use of dental software and systems to streamline operations and enhance patient experience
• Maintain a clean, organized, and professional office environment

Financial Management

• Oversee accounts receivable, insurance verification, claim submission, and collections
• Manage payroll, vendor relationships, office budgeting, and financial reporting
• Track key performance indicators (KPIs) such as production, collections, case acceptance, and patient retention
• Identify and implement strategies for financial growth and operational efficiency

Team Management

• Lead, train, and support administrative and clinical support staff, fostering a positive team culture
• Coordinate schedules, manage time-off requests, and ensure proper staffing (Hiring and training)
• Conduct regular performance evaluations and team meetings to encourage accountability and growth
• Serve as the liaison between clinical staff and administrative operations

Patient Relations & Treatment Coordination

• Ensure all patients receive exceptional service from first contact through treatment completion
• Present treatment plans, explain procedures and financial options, and manage insurance breakdowns
• Follow up on unscheduled treatment and support case acceptance efforts
• Resolve patient concerns promptly and professionally to maintain high satisfaction and retention

Marketing & Practice Growth

• Manage the practice’s online presence including website updates, Google Business profile, and social media platforms
• Plan and execute marketing campaigns, referral programs, and local outreach initiatives
• Monitor and report on marketing performance and new patient acquisition
• Promote positive online reviews and respond to patient feedback across platforms

QualificationsRequired

• Minimum of 3–5 years of experience in dental office management
• Deep understanding of dental insurance, billing procedures, and patient scheduling systems
• Proficiency with dental software (Dentrix, Dentrix Ascend)
• Strong leadership skills with the ability to inspire, coach, and hold staff accountable
• Excellent verbal and written communication skills
• High emotional intelligence and professionalism when interacting with patients and staff

Preferred

• Bachelor’s degree in healthcare administration, business, or related field
• Certification in Dental Office Management (e.g., AADOM)
• Experience with digital marketing tools (e.g., Canva, Hootsuite, Google Ads)
• Background in treatment coordination or clinical dental assisting

Benefits

• Competitive salary commensurate with experience
• Paid time off and paid holidays
• Staff dental benefits
• Performance-based bonuses
• A collaborative, supportive team environment

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Expected hours: 25 – 32 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Dental clinic: 3 years (Required)
• Healthcare management: 3 years (Required)
• Dentrix: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Naperville, IL 60540 (Required)

Work Location: In person

Salary : $27 - $32