Referral Specialist

Affordable Home Care Agency

Referral Specialist

Job Overview: The primary responsibility of the Referral Specialist is handling inquiries, closing new client orders, and filling client requested schedules. This position is the main point of contact for potential clients, existing clients, and registered caregivers.

Responsibilities and Duties:

· Gather necessary information and utilize approved techniques for closing incoming client inquiries.

· Build rapport and maintain consistent communication with clients during the referral process.

· Complete timely follow up calls with potential clients in order to maintain an acceptable closure rate.

· Gather, analyze and provide clear and concise information both verbally and in writing.

· Miscellaneous administrative duties related to client orders and scheduling including data entry.

Minimum Qualifications:

· Associate Degree or a minimum of 2 years of work experience in sales or customer service will be considered.

· Experience with a high-volume phone call work environment preferred

· Comfortable working with complicated family dynamics

· Detail-oriented with excellent problem-solving, verbal and written skill

· Valid California Driver’s License

Employment Type: Full-Time 8:30am-5:00pm & on call duties via telephone performed away from the office with rotating nights and weekends (approximately 4 days per month)

Medical and Dental Benefits / Paid Vacation after waiting period

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• This position requires employees to do on-call via telephone on a rotating weeknight and weekend schedule (approximately 2-4 days a month). Will you be able to fulfill this job requirement?

Education:

• Bachelor's (Preferred)

Work Location: In person

Salary : $23