Operations Manager

Description

Salary Range- $45,000 - $50,000 a year

Job Responsibilities:

• Provide ongoing assistance to the Program Director and Operation team members with direction from the Director of Operations.
• Communicate daily with the Director of Operations for work-site assignments.
• Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funderrelated activities, as requested.
• Provide ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc.)
• Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting).
• Provide AAPCI DHS Homeless shelters with supplies, tools, and other intra-delivery items (i.e., mail, locks, paystubs, bedframes, mattresses, lockers) for program efficiency.
• Works collaboratively with Program Director's and Shift Supervisors to identify ongoing staff performance issues.
• Participate in progress corrective action concerning Shift Supervisors and Residential Aide positions, as needed.
• Train new operation staff in according to DHS and AAPCI operation policy and procedures.
• Provide staffing support and stability for high-level resident activity in the shelter, as directed by the Director of Operations.
• Assist with staff coverage in collaboration with the Director of Operations and the Program Directors.
• Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed.
• Work collaboratively with the Director of Operations, Program Leaders, and Contracted Guards/Security Leaders to improve day-to-day safety and security of shelter operations.
• Facilitate operation team meetings in collaboration with the Program Directors.
• Travel to Sites may be required.

Qualifications

Minimal Requirements:

1. Associate Degree preferred in a related field with at least 2 plus years' experience or
2. High School Equivalency/High School Diploma with at least 3 plus years' experience in a residential setting.
3. Supervisory experience managing a team of 4-8 members on varying shifts
4. Experience full time for a period of at least 2 years with a documented history of progressive responsibilities
5. Valid state issued drivers' license

Other Qualifications:

1. Proficient with knowledge and use of CARES software.
2. Strong verbal and interpersonal communication skills with focus on providing excellent client services;
3. Strong written communication skills and ability to complete reports as assigned
4. Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors;
5. Ability to exercise sound judgment and apply problem-solving skills;
6. Experience working collaboratively in a team-oriented and outcomes-focused environment.

Certification Qualifications:

1. Food Handler Certificate, Preferred.
2. CPR/First Aid- Preferred

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer, and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.

Salary : $45,000 - $50,000