What are the responsibilities and job description for the Escrow Assistant (Call Center) position at Agility 360?
Escrow Assistant (Call Center) - Carmel, Indiana
Agility 360 is searching for Escrow Assistants (Call Center) for an in-office (Carmel, IN) 6-Month contract role with a growing client! The Escrow Assistants will be tasked with a variety of duties such as taking inbound calls, making outbound calls/emails, looking at vehicle damages, paying attention to detail on reports, all while multitasking multiple claims.
Job Duties
- Make and answer phone calls with customers, agents, and repair facilities
- Accurately verify, key, and/or update insurance information in relation to all Creditor Placed Insurance) CPI product types and CPI cancels
- Process email, handle files, and input notes/diary entries in the claims system
- Entering escrow premium
- Resolving difficult accounts / problem solving
- Prepares and submits administrative reports as required
- Delivers an outstanding customer service experience to all internal, external, current, and prospective nationwide customers
- Additional duties as required.
Qualifications / Skills
- High school diploma or equivalent, required
- Customer Service experience, required
- Claims related call center experience is preferred
- Adjuster license NOT required but licensing or prior claims experience is preferred
- Proven Microsoft Excel, Word and Outlook experience
- Strong communication etiquette (verbal and written)
- Competent in organization, multi-tasking, and prioritization, while maintaining confidentiality.
- Detail oriented with attention to accuracy
Details
- 6-Month Contract position with a growing company (could be extended)
- Location: Carmel, IN
- Hourly Pay Rate: $16 - $19/hr (based on experience and shift)
- Shift: Multiple Shifts available, Monday - Friday
- Employment consideration is contingent on passing a background check
Salary : $16 - $19
