What are the responsibilities and job description for the Desktop Analyst position at Agility Partners?
About this Role
Agility Partners is seeking a qualified Desktop Analyst to fill an open position with one of our clients. This is an exciting 6-month opportunity to work in a client-facing role supporting a large-scale technology refresh project. You will address computer hardware and software issues, assist with PC deployments, and manage asset records in a hands-on, walk-up style IT Clinic environment. This role provides a chance to showcase your technical expertise and exceptional customer service skills in a dynamic setting.
Responsibilities
- Diagnose and troubleshoot issues with client hardware, software, and network configurations.
- Collaborate with end users, technology teams, and vendors to resolve incidents and fulfill requests via in-person, phone, or remote methods.
- Install, remove, and configure hardware and software as needed.
- Manage asset records accurately using the ServiceNow platform.
The Ideal Candidate
Qualifications
- Associate's degree in a related field or equivalent work experience (preferred).
- 2 years of experience in a similar role (preferred).
- Relevant technical certifications (preferred).
- Working knowledge of concepts, principles, and technical capabilities to resolve various technical problems.
- Ability to work on moderately complex projects and identify practical solutions.
- Strong interpersonal and customer service skills to deliver high client satisfaction.
- Demonstrated ability to prioritize tasks effectively and escalate issues when necessary.
Benefits and Perks
This is a great opportunity to join a team that is responsible for creating cutting-edge solutions and creating healthcare systems that improve patient outcomes.
- You will have the ability to shape the future of the products as they expand across the enterprise platforms
- Working in an environment where technology and healthcare converge to help solve tough healthcare issues
- Remote work with a collaborative team
- Medical, Dental and Vision Insurance
- 401(k)
- Life Insurance
- Disability coverage