CSR - Outside Sales

Purpose: CSR’s are responsible for building and enhancing customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts, and service sales, address customer concerns, gather parts needs, promote aftermarket sales, furnish technical support when needed, and collect profiling information in order to enhance the customer experience. Responsibilities: Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard repair quotes, and special parts promotions. Performs follow-up calls at customer locations on complete goods and major parts and services sold by the dealership. Addresses customer concerns and resolves problems effectively and satisfactorily. Profiles customer’s machines, vehicles, and demographic information. Participates in dealer product presentations at customer clinics, field expos, etc. Build relationships with customers and become the “go-to” for all aspects of the business (sales, parts, and service). Provide technical support on a limited basis when applicable. Requirements: Experience in an agricultural or turf related role with involvement in activities such as sales, service, parts, training, or other related work preferred. Excellent customer relationship skills Ability to write and speak effectively to individuals, peers, and groups. Ability to use standard desktop load applications such as Microsoft Office and internet functions. Ability to multi-task between customers and projects and deliver an exceptional customer experience. #AgProO