What are the responsibilities and job description for the Hotel Front Desk Agent position at Agrarian Hotel?
Our boutique hotel requires the talents and skills of an experienced Front Desk Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Greets guests immediately with a friendly and sincere welcome, registers, and assigns rooms to guests.
Provides information to the guest regarding the hotel and its services, amenities, local attractions, etc.
Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including guest information, length of stay and room type.
Swipe credit cards for authorization using electronic acceptance method.
Handles cash, makes change and balances the assigned cash bank.
Promptly answers the Front Desk telephone within three rings using proper telephone etiquette.
Answers internal calls related to housekeeping or maintence requests and dispatches the appropriate personnel.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions, acting as on-site Concierge.
Receives mail, small packages and faxes for guests as requested.
Must be able to lift 50 pounds.
Assists guests at check out, inquires about satisfaction of stay, and resolves any issues if necessary. Also encourages guests to leave positive feedback on social media outlets.
REQUIRED EXPERIENCE
Successful history as a Front Desk associate or related hospitality experience is a plus but not required.
Must have a flexible work schedule and reliable transportation.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18