Application Support Engineer || Westerville, OH / Phoenix, AZ (Onsite)

Hello,

We at AgreeYa solutions are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' businesses. We power our clients success and drive our consultants career growth.

We are seeking an experienced and outstanding Operations Support Engineer

for one of our esteemed clients. Kindly have a look at the below JD and reach us with your updated resume.

The job description is as follows:

Job Title: Operations Support Engineer

Locations: Westerville, OH / Phoenix, AZ (Onsite)

Duration: Long Term

Description:

• Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
• Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
• Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
• Escalate issues to Level 2/3 teams as needed, following escalation protocols.
• Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
• Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
• Assist in patch management and server reboots during maintenance windows.
• Maintain awareness of ongoing issues, scheduled maintenance, and outages.

Contact: Saksham Rajni Gupta at AgreeYa Solutions

ABOUT AGREEYA SOLUTIONS:
AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and global Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, Calif., AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI/ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001:2015; and awards including Dream Company to Work For and Best Employer Brand .

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