Parts Associate

PURPOSE: The Parts Associate is responsible for delivering excellent customer service through parts transactions. This involves answering customers' and technicians' parts inquiries, providing needed parts in a timely manner, and effectively maintaining the parts warehouse.

SAFETY:

• Promote the Safety Culture of Agri-Service.
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, and eye protection. (PPE)
• Follows company safety policy and procedures on the jobsite, promotes safe behavior with our customers.
• Maintains a clean work area.
• Proper storage and placement of inventory ensuring no leaning and no overhanging parts.
• Follow proper lifting techniques.
• Handles chemicals in accordance with the Safety Data Sheet (SDS).
• Operate industrial vehicles and forklift in a safe manner and with a valid forklift certification.
• Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
• Performs Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
• Identifies potential safety concerns within work area and reports them to the supervisor.

ESSENTIAL FUNCTIONS:

• Follow all customer care standards
• Receive shipments, identify parts from shipments, and place parts in proper bin location
• Answer customers' and technicians' parts inquiries via phone and/or in-person
• Order parts from vendors and account for invoices
• Process, track, and complete customers' orders
• Perform daily bin and physical inventory counts
• Pull from inventory and deliver parts to fill orders in a timely fashion
• Retrieve parts from outside vendors, and deliver parts to customers as required
• Adhere to good housekeeping and contamination control standards
• Unload and load freight trucks properly, secure loads, and ship parts orders
• Fabricate hydraulic hose assemblies, and repair by sample/hose building specifications
• Inspect and process returns (including cores), unused parts, and damaged parts
• Process parts transfers and returns (with accuracy, care, documenting/communicating exceptions)
• Maintain a count of shortages and overages; follow up with manager with necessary communication
• Respect, advocate, and follow workplace safety requirements
• Accomplish training and participate with the company's strategic programs and projects
• Follow and promote the company's vision, mission, and values
• Complete the work above in accordance with company policies, guidelines, and procedures
• Other job related and non-specific job-related functions as needed

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to develop and maintain effective working relationships with others through teamwork.
• Ability to obtain forklift operations certification (must be obtained within 30 days of employment).
• Ability to use computer systems for time entry, data, email, parts transactions, and dealer information.
• Ability to work overtime with short notice and occasional Saturdays.
• Technical knowledge of parts, service, and core inspection manuals, or ability to gain it.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• • Proof of high school diploma or General Education Degree (GED).
  • Proof of driver's license and acceptable driving record required.
• 6-12 months of parts sales or comparable experience preferred.
• Must be able to communicate (speak, read, write, and comprehend English).

PHYSICAL CHARACTERISTICS:

• Must be able to lift up to 50 pounds occasionally, 25 pounds frequently and 15 pounds regularly.
• Must be able to accomplish any of the following for long periods of time: sit, walk, stand, climb stairs; reach, lean, twist with product/equipment; push and pull various size parts.
• Must be able to meet all safety requirements for applicable safety policies

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Salary : $36,800 - $46,600