What are the responsibilities and job description for the Customer Service Representative position at Agronomic Lawn Management?
Become Part of the ALM Family
We are growing! ALM is looking for an extraordinary Customer Service Representative to join our team.
As a Customer Service Representative, you are knowledgeable, empathetic, and motivated. You love to help people tackle problems and give your community a hand. Yes, you work hard, but you also know how to have a good time.
Are you highly responsible with the discipline to prioritize your work? Can you maintain a smile and a positive attitude when under pressure? Does this sound like you? If so, then you are just the kind of person we're looking for.
If you are up to the challenge, then we'll provide the rest.
Specific Duties: As an ideal CSRs, you know the more you learn about lawn care, the more helpful you can be. You provide friendly, knowledgeable and timely support to our customers. You are effective in a dynamic environment, love learning, and enjoy helping people.
Job Functions:
- Schedule service technicians with customers
- Answer calls and perform follow-up calls to customers using a multiple line phone system
- Complete data entry and other administrative tasks
- Use Windows operating systems and MS Office applications like Word and Excel
- Contribute to building strong morale and team spirit throughout the office
- Promote cooperation, build teamwork, and help resolve conflict
- Provide an effortless customer experience
Qualifications:
- High school degree or GED
- Authorized to work in the United States
- Communicate effectively, both orally and in writing
- Able to pass a background check and drug test
- Team mentality with the ability to work independently
Benefits:
- Health Insurance
- Dental Insurance
- Paid Time Off
- 401K with matching up to 3.5%
- Training & Certifications with Virginia Tech Turfgrass professors (We pay for training and licensing)
- 7 Paid Holidays Off
- Employee Appreciation Day
- Community Involvement
- Flexible & Supportive Work Environment
We are a drug-free, equal opportunity workplace. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Agronomic Lawn Management is a locally-owned lawn care business with an office in Virginia Beach & Chesapeake! We have been providing quality lawn services to our surrounding communities since we were founded in 1998 by Craig Zeigler. Our company is rooted in two core values, education and service. We're celebrating 20 years of experience and dedication to our customers, and we provide the best lawn care services in Virginia!
Salary : $17