What are the responsibilities and job description for the Service Coordinator position at Ahern?
Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a Service Coordinator working out of Des Moines, IA, or Omaha, NE . We consistently rank as one of the top specialty contractors in Wisconsin, are in the top 15% of specialty contractors across the US, and have received several regional workplace excellence awards over the years for our outstanding commitment to our employees. Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees. You owe it to yourself to find out what Ahern has to offer!
How You Will Contribute
As a Service Coordinator, you will take incoming service calls, and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. There may be other administrative tasks assigned as needed. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Omaha, NE, Des Moines, IA, and Davenport, IA areas.
What You Need To Qualify
Ahern will help make the most of your one to three years of administrative and/or customer service work experience, an Associate's degree in an applicable program is preferred. Being proficient in Microsoft Office and technically inclined to learn industry-specific software will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, possessing strong written and verbal communication skills, and being able to execute tasks with a great amount of detail will be crucial. The ability to multi-task will be important as there will be involvement in multiple projects and scheduled maintenance at varying stages of implementation. If you are ready to demonstrate this expertise, Ahern wants you!
What's in it for you?
Working for the 15th largest mechanical contractor in the United States comes with many perks. The Company has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 25% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.
#pro
How You Will Contribute
As a Service Coordinator, you will take incoming service calls, and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. There may be other administrative tasks assigned as needed. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Omaha, NE, Des Moines, IA, and Davenport, IA areas.
What You Need To Qualify
Ahern will help make the most of your one to three years of administrative and/or customer service work experience, an Associate's degree in an applicable program is preferred. Being proficient in Microsoft Office and technically inclined to learn industry-specific software will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, possessing strong written and verbal communication skills, and being able to execute tasks with a great amount of detail will be crucial. The ability to multi-task will be important as there will be involvement in multiple projects and scheduled maintenance at varying stages of implementation. If you are ready to demonstrate this expertise, Ahern wants you!
What's in it for you?
Working for the 15th largest mechanical contractor in the United States comes with many perks. The Company has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 25% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.
#pro