What are the responsibilities and job description for the Customer Service Representative with income and property tax position at AHU Technologies Inc?
Role : Cust Svc Rep
Client : DC Government
Location : Washington, D.C. (Onsite)
Client : DC Government
Location : Washington, D.C. (Onsite)
Job Description:
Duties and Responsibilities:
Duties and Responsibilities:
- Provide assistance and information to taxpayers on all business, income
and real property taxes and related fees;
- Answer inquires to basic business registration, income and real property
via telephone and written correspondence;
- Research, establish and update all business tax accounts via an online
system;
- Review and adjust business registration, real property and income tax
accounts which require correction and/or refunds;
- Receive and control business and income undeliverable refund checks;
- Receive and process requests for waivers of penalties and interest on
select accounts;
- Input and update existing database accurately;
- Determine and register applicable tax liabilities for all taxes and fees
administered by OTR;
- Receive and respond to general correspondence pertaining to business,
income, real property and other related taxes and fees;
- Research and prepare response for management signature;
- Track and maintain data necessary for production reports, and
- Input and update existing database accurately.
Qualifications:
- a) A high school diploma or equivalent with a minimum of two (2) years of
experience in the field or related area;
- b) Ability to communicate effectively both orally and in writing to a variety
of audiences;
- c) Ability to research and interpret tax laws, regulations and policies; and
- d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.).
Experience:
Experience:
- Customer Service: 2 years (Preferred)
- Knowledge of income and property tax: 2 years (Preferred)
- Data Entry: 2 years (Preferred)
- reating and managing database: 2 years (Preferred)
- Banking: 2 years (Preferred)
Salary : $17 - $18
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