What are the responsibilities and job description for the Patient Navigator position at AIDS Healthcare Foundation?
WHO WE ARE
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at Aids Outreach Center (AOC) and AIDS Healthcare Foundation (AHF)!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
The AOC has been saving and transforming lives since its inception in 1986. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.
Today, AIDS Outreach Center (AOC) began as a grassroots organization responding to the HIV epidemic. Since that time, AOC has been a leader in North Texas in the fight against HIV. Annually, 42 staff members provide services and education to over 2,000 people living with HIV and prevention services to over 3,500 people in our community.
Our Mission is to serve people living with or at risk for HIV with dignity and respect.
In our community, people living will with HIV receive quality care, and new infections are rare.
STILL INTERESTED? Please continue!
YOUR CONTRIBUTION TO OUR SUCCESS!
GENERAL DESCRIPTION:
Reporting to the Client Services Manager, staff provides ongoing patient navigation services to persons diagnosed with HIV/AIDS and their significant family members. Duties include: the completion of helping clients move through the complexities of the healthcare system, providing referrals and follow-up for needed services, coordinating services and advocating on behalf of each client.
PRIMARY RESPONSIBILITIES:
- Provide benefits/entitlement counseling and referral to health care services to assist eligible clients to obtain access to other public and private programs for which they may be eligible.
- Initiate referrals to agency and community service providers, as necessary, and coordinate activities in order to provide an integrated system of service delivery.
- Develop an effective working relationship with area clinics and doctors to be able to attend medical appointments with clients as appropriate.
- Follow-up on care plans generated by case managers to provide advice and assistance in the areas of: health/mental health, social support, substance abuse, financial/benefits, legal, cultural/language, employment, and minor dependents.
- Work cooperatively with medical providers, medical case management, and outreach providers to recapture individuals lost to care.
- Provide informal counseling and support in areas such as: Activities of Daily Living, Use of Resources, and Coping Strategies.
- Document service delivery and maintain client records and confidentiality in accordance with AOC Policies & Procedures.
- Report client service statistics.
- Attend and participate in agency related meetings, retreats, work sessions, and events as requested.
- Perform other related duties as assigned by Client Services Manager and Client Services Director.
- Complete required Department of State Health Services (DSHS) trainings within 3 months of hire date. Complete 15 hours of job related trainings per year.
QUALIFICATIONS:
Bachelor's degree in Human Services or related field and 1 year experience; or 2 years experience working in area of social services, including volunteer coordination; working knowledge of HIV/AIDS; computer literate; excellent written and verbal communication skills knowledge of grief and bereavement; knowledge of medical treatments available for HIV/AIDS; knowledge of family systems; knowledge of cultural/ethnic issues; knowledge of addiction process and behavior; knowledge of community resources; excellent written and verbal skills; participate in ongoing continuing education activities; knowledge of gay, lesbian and bisexual issues; ability to work with diverse populations; ability to complete assigned tasks in a timely manner; ability to effectively handle crisis/emergency situation; demonstrates a non-judgmental attitude toward clients, staff and volunteers; ability to discuss sex/sexuality issues in an appropriate manner with clients ability to adapt quickly to change; valid Texas driver’s license and proven driving record.
Bilingual: English/Spanish
AHF Commitment
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.