Senior Legal Processing Specialist

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Legal Processing Specialist to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in: Claims Operations and Legal Departments

As a Senior Legal Processing Specialist in the Claims Operations and Legal Departments, you will be responsible for reviewing, logging, and routing legal Service of Process (SOP) documents received by the organization. This position plays a critical role in ensuring time sensitive legal documents are processed accurately and efficiently to ensure compliance is maintained.

In addition to these core responsibilities, you will act as a key liaison between internal stakeholders and our Shared Services partner, helping to ensure that tasks are completed accurately and efficiently. While the Shared Services team supports certain functions, you will be expected to take ownership of the more complex or sensitive workstreams and provide guidance as needed to maintain quality and consistency.

How You Will Create An Impact

You’ll also bring strong analytical and presentation skills to the role, using Microsoft Excel to manage operational logs and data, and PowerPoint to create quarterly presentations that highlight team progress, trends, and opportunities for improvement.

This role is ideal for someone who thrives in a detail-oriented environment, enjoys cross-functional collaboration, and is comfortable balancing legal research with data-driven reporting.

• Support the Claims Operations and Legal teams with legal processing tasks and project-based initiatives.
• Review, research, and route legal documents served on the company in a timely and accurate manner.
• Conduct docket and court-filed document searches for state and federal cases as requested by claims adjusters.
• Perform jury verdict and attorney background research using Westlaw and other legal research tools.
• Respond to inquiries from Coverage Counsel and Claims Legal, providing clear and well-documented information.
• Gather and analyze data from multiple sources, ensuring accuracy and alignment with internal policies and procedures.
• Assist with reporting and data tracking using Excel and other tools to support operational transparency.
• Collaborate with internal stakeholders and Shared Services partners to ensure consistent execution of assigned tasks.
• Create and maintain visual dashboards and quarterly presentations in PowerPoint to communicate team progress and insights.
  
  

What You’ll Need To Succeed

• Bachelor’s degree in a related field, or 4 years of professional experience with at least 2 years in a relevant role.
• Paralegal certification preferred.
• Strong interpersonal, verbal, and written communication skills; able to work effectively both independently and in a team setting.
• Demonstrated research, analytical, and problem-solving abilities.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Comfortable navigating complex issues using a solid understanding of company policies and legal procedures.
• Proficiency in Microsoft Office, with advanced skills in Excel and PowerPoint required.
• Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
  
  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area

OP - Operations

AIG Claims, Inc.