Receptionist

Responsibilities:

• Communicates and provides information by appropriate methods internally and externally to assist and enable organizational operations and effective service to connecting groups
• When in office, assists with the Reception Desk responsibilities, described in the company’s manual, in a professional, courteous and timely manner 
• Must be multi-tasking
• Answers a high volume of calls and maintains a rapid response rate according to company standards
• Effectively communicates and liaises verbally and in writing with customers / suppliers / visitors / enquirers and staff
• Represents company at trade shows
• Responds to customer requests for mailing reports and various documents
• Interprets instructions and issues that arise and then implements appropriate actions in accordance with the company’s administrative policies and procedures
• Adheres to stated company policies and procedures relating to health and safety, and quality management
• Establishes and maintains effective working relationships with co-workers, supervisors and the general public
• Maintains consistent and professional attendance, punctuality, and appearance
• Pursues personal development of skills and knowledge necessary for the effective performance of the role
• Performs all duties as assigned by the supervisor
• Receives and logs in samples in a timely and accurate manner

Qualifications:

• Four year college degree preferred
• A minimum 1 Year of experience in a Customer Service position
• Excellent interpersonal skills and the ability to work well in a team environment
• CA State Drivers license and good driving record Preferred not required. 
• Ability to operate a motor vehicle of van size for deliveries and pick-ups for extended periods of time.
• Ability to use software applications including MS Word and Excel to perform Data Entry
• The ability to provide excellent customer service and handle client telephone calls in a courteous manner
• Excellent verbal and written communication skills
• Must have accurate data entry skills
• A minimum typing speed of 40-45 WPM
• The ability to work well under pressure in a fast-paced environment
• Must have strong problem solving skills
• Requires a strong attention to detail and a high level of accuracy

Physical Requirements and Working Conditions:

• Requires the ability to use computer, keyboard, and operate office equipment.
• Regular activities include frequent sitting, standing, walking, reaching, bending, lifting and climbing stairs
• Requires close visual acuity for viewing a computer screen and reading, preparing and analyzing data
• Ability to speak, hear, and communicate clearly while handling telephone calls and customer requests
• Requires repetitive motions of the wrists, hands and fingers for typing at a standard keyboard
• The ability to lift 30 pounds on a frequent basis.