What are the responsibilities and job description for the Courtyard Union Square - Front Desk Manager OEM position at Aimbridge Hospitality?
Join Our Team as a Front Desk Manager!
About Us
At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Just 9 minutes’ walk to Union Square, Courtyard by Marriott San Francisco Union Square features modern rooms with early twentieth century architecture in a prime central downtown location. Luxury bedding and free WiFi are provided in rooms. Calming modern white and gray linens are provided in rooms. Blue accents pop throughout each room. A flat-screen TV is and spa toiletries are provided. Guests can work out in the state-of-the-art fitness center at Courtyard by Marriott San Francisco Union Square. An inventive check-in process allows guests to check-in seamlessly.
About Us
At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!
Key Skills/Responsibilities
- Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
- Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
- Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
- Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
- Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
- 5 years of progressive experience in a hotel or related field with supervisory experience
- 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
- Proficient in Windows operating systems, spreadsheets, and word processing.
- Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
- Valid driver's license from the applicable state.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Just 9 minutes’ walk to Union Square, Courtyard by Marriott San Francisco Union Square features modern rooms with early twentieth century architecture in a prime central downtown location. Luxury bedding and free WiFi are provided in rooms. Calming modern white and gray linens are provided in rooms. Blue accents pop throughout each room. A flat-screen TV is and spa toiletries are provided. Guests can work out in the state-of-the-art fitness center at Courtyard by Marriott San Francisco Union Square. An inventive check-in process allows guests to check-in seamlessly.
Salary : $65,000
